Photo upload and AI generation
If a photo cannot be uploaded, a generation job fails, or the result does not match the selected style, send a screenshot and the design or generation job ID if available.
FridgeMuse
Support
Need help with AI artwork, mockups, generation quota, checkout, privacy, or a physical order? Start here.
Support email[email protected]
When you contact support, include the email used in the app plus any design ID, generation job ID, checkout intent ID, order number, or screenshot that helps us identify the issue.
Saved mockups and design history
If a mockup is missing, looks different from the original photo, or cannot be reused, include your account email and the approximate time the design was created.
Account and sign-in codes
For email code delivery, Apple Sign In, account access, or missing saved designs, include the email address used to sign in and describe what happened before the issue appeared.
Plans, credits, and restore purchases
For subscriptions, credit packs, generation quota, or Restore purchases issues, include your app account email, the product you tried to buy, and whether Apple showed a purchase or restore confirmation.
Order and checkout
For physical goods, include the FridgeMuse Shop order number, checkout email, checkout intent ID, and the country or region selected in the app so support can locate the order.
Region availability
Some product, checkout, and shipping options may be limited by country or region. Tell us the shopping country selected in My > Country / Region if a purchase option is unavailable.
Privacy requests
To delete your account, use My > Account > Account management > Delete Account in the app. For photo deletion, design deletion, privacy questions, or data access requests, email support with the subject Privacy Request and include the account email plus relevant design or checkout identifiers.
Safety and content concerns
If a generated result appears unsafe, inappropriate, or uses content you do not have permission to use, stop checkout and contact support so we can review the design record.
Support FAQ
What should I include in a support request?
Include your account email, screenshots, the approximate time of the issue, and any design ID, generation job ID, checkout intent ID, or FridgeMuse Shop order number shown in the app or checkout.
What if AI generation fails or takes too long?
Keep the app open for a short moment, refresh the result, and try a clearer photo if needed. If the same photo still fails, send support details so we can inspect the recent generation state.
How do I request deletion of a photo or design?
Email [email protected] with the subject Privacy Request. Include your account email and the relevant design or checkout identifiers when possible.
Can I restore purchases?
Use Restore purchases in the app's Plans area. If restore does not update your quota, contact support with your account email and the StoreKit product you expected to restore.
Can support change an order after payment?
Contact support as soon as possible. Some changes may require support review and may not be possible after production or shipment begins.